Refund Policy

At Otabu Organic, we strive to maintain the highest possible quality standards throughout the entire production process to deliver the best organic products to our consumers. Our replacement, return, and refund policies are designed with customer satisfaction as our top priority.

These policies apply only to purchases made through our official website, www.otabuorganic.com, and are not applicable to products bought at offline stores or from any third-party platforms. You can call us at 999041222 or email us at organicotabu@gmail.com within 7 days from the date of delivery to request an exchange, return, or refund.

Replacement, Return & Refund

Replacement

• Replacement may be considered under the following scenarios:
  • In-transit damage to the product, if reported within 24 hours of product delivery.
  • If the delivered product has a shelf life remaining of less than 50% of its total life, reported within 24 hours of delivery.
  • In the event of any quality-related concerns, subject to verification by our internal quality control team.
  • The product must be returned for replacement; without a return, replacement is not permitted.
• Replacement will not be allowed in the following scenarios:
  • No replacement for any expired product.
  • Used products are not eligible for replacement.

Return

• Products are delivered on a non-returnable basis.
• Return is only allowed in cases where incorrect or damaged products have been delivered.

Refund

• Refund is allowed if there is a quality issue or if the order is cancelled by Otabu Organic.
• Refunds can be provided via e-vouchers, gift cards, or direct bank transfer.
• E-vouchers can be redeemed on the next purchase within their validity date.
• Refunds to bank accounts are processed within 7-8 business days, subject to a quality check.
• Refunds cannot be processed to third-party bank accounts; the name of the customer requesting the refund must match the bank account holder's name.
• Cash refunds are not available for cash-on-delivery (COD) orders.
• Refunds will only be initiated after we have physically received the returned shipment. Refunds are not applicable if a customer has self-shipped the item(s) and the package is lost in transit.