Terms of Service

1. Once an order is placed, it is processed immediately.
2. Payment confirmation from the bank.
3. After payment is confirmed, your order will be packed and shipped.
4. Once your order is shipped, you will receive an automatic email with tracking details on your registered email address.
5. Complaints for replacement due to breakage or damage of products will only be accepted within 24 hours after delivery.
6. For any queries or additional details, please email us at care@otabuorganic.com.
7. Otabu Organic may send you emails or SMS communications about product information, promotions, or offers from time to time. If you wish to opt out of such emails or SMS/WhatsApp/RCS, please email us at care@otabuorganic.com to stop receiving them in the future.